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Additional Frequently Asked Questions About ledger.com/start

Can I set up my Ledger wallet without a computer? Yes. The Ledger Nano X can be set up using a smartphone through the Ledger Live mobile app. For other models, such as the Nano S Plus, a computer connection is required for the initial setup.

How long does it take to set up a Ledger wallet? The setup process typically takes 10–20 minutes. This includes creating a PIN, writing down the 24-word recovery phrase, verifying it, and connecting the device to Ledger Live.

Do I need an internet connection to use my Ledger wallet? An internet connection is required only for downloading Ledger Live and syncing blockchain data. The Ledger device itself remains offline, keeping private keys isolated from online threats.

Can I use my Ledger wallet on multiple devices? Yes. Ledger Live can be installed on multiple computers or smartphones. As long as the same Ledger hardware wallet is used, accounts and balances will remain synchronized securely.

What should I do if my Ledger device shows an error message? Error messages can occur due to outdated firmware, connection issues, or incomplete installations. Restart the device, update Ledger Live, and reconnect. If the issue continues, consult the troubleshooting section at support.ledger.com.

Is it possible to reset my Ledger device? Yes. The device can be reset by entering the wrong PIN three times or through the device settings. After resetting, it can be restored using the 24-word recovery phrase.

Can I use Ledger with third-party wallets? Ledger devices are compatible with several third-party wallets, such as MetaMask and Electrum. However, always connect through official integrations and confirm transactions on the Ledger device for security.

What happens if my computer is infected with malware? Even if a computer is compromised, private keys remain safe because they never leave the Ledger device. Transactions must be physically confirmed on the device, preventing unauthorized access.

How can I check for fake Ledger websites? Always verify the URL before entering any information. The official site uses https://ledger.com and displays a secure padlock icon in the browser. Avoid links from emails, ads, or social media claiming to offer Ledger setup help.

Can I share my Ledger wallet with someone else? Sharing a Ledger device is not recommended. Each user should have their own wallet and recovery phrase to maintain full control and privacy over their assets.

Does Ledger charge fees for transactions? Ledger does not charge transaction fees. However, network fees apply depending on the cryptocurrency being sent. These fees go to the blockchain network, not to Ledger.

Can I back up my Ledger wallet digitally? No. The recovery phrase must never be stored digitally. The safest method is to write it on paper or use a metal backup plate designed for long-term storage.

What should I do if I suspect a phishing attempt? If a suspicious message or website asks for a recovery phrase or personal information, do not respond or enter any details. Report phishing attempts directly to security@ledger.com.

How often should I update Ledger Live? Check for updates regularly. Ledger Live notifies users when a new version is available. Keeping the app updated ensures compatibility with the latest firmware and new crypto assets.

Can I recover my funds without the recovery phrase? No. The recovery phrase is the only way to restore access to funds. Without it, assets cannot be recovered, even by Ledger.